Improving Services and Growing Customer Touchpoints through Collaboration
The Valuence Group offers life-changing value tailored to all our stakeholders, encouraging every person in the world to live true to yourself. Valuence Group companies Valuence Japan, Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Susumu Muguruma) and Valuence Real Estate, Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Norihiko Shimura) have announced that, as of December 1, 2020, they have launched a partnership relating to customer introduction and other activities between brand purchase business Nanboya and Nanboya Real Estate (operated respectively by each company) with Aqualine Ltd. (Headquarters: Hiroshima-shi, Hiroshima; Representative: Takeshi Okochi).
Customer Referral from Aqualine to Expand Touchpoints
Under the theme of water, Aqualine aims to create services that ease the stresses and strains of daily life that people often take for granted, improving life environments and lifestyle quality. The company provides water supply product emergency repair services and sells mineral water.
Valuence Japan and Valuence Real Estate are engaged in the purchase of luxury branded goods and the brokerage of real estate for the general public, respectively. Through Aqualine’s sales activities, these Valuence companies can offer consultation of real assets (e.g. luxury branded goods and real estate) to Aqualine’s customers, enhancing customer-facing services for Aqualine and growing customer touchpoints for the Valuence Group. These are the intended purposes of this new partnership.
Going forward with this partnership, the Valuence Group companies will use tools such as pamphlets and questionnaires to interview Aqualine customers regarding real asset sale and management. Further, they will strive to propose an optimal lifestyle for customers from a dual perspective of water and sale/management of real assets.
■About Aqualine’s Services
Since its establishment in 1995, Aqualine has endeavored to secure lifelines through water-related emergency repair services, such as solving issues in kitchens, bathrooms, and toilets, as well as selling and installing products.
Water Supply Product Emergency Repair Service（http://www.aqualine.jp/product/water/）
Aqualine offers the 24/7/365 Suidoya Honpo emergency repair service, among others, to tackle urgent problems with water supply systems. It offers a wide range of services, including unclogging blocks in toilets, kitchens, washrooms and bathrooms, repairing leaks, selling water supply products, pipe-laying within homes and apartments, and totally renovating water supply systems.
Mineral Water Business（http://www.aqualine.jp/product/mineral/）
Based on the desire to have customers drink the highest-quality water, Aqualine
proposes useful water for a variety of purposes.
■About Brand Purchase Business Nanboya（https://nanboya.com/）
Nanboya is a chain of more than a hundred buying offices across Japan, purchasing luxury branded goods, precious metals, jewelry, and more. In addition to direct purchase at the office, Nanboya purchases the aforementioned items at our customers’ homes, via delivery service, and even online.
■About Nanboya Real Estate（https://nanboya-fudosan.com/）
In June 2020, the Valuence Group launched a real estate business, with Nanboya Real Estate serving as a consultation counter for purchase and sale of real estate, such as condominiums, detached houses, land, and apartments. Nanboya Real Estate offers all-encompassing consultations for real estate, primarily represented by real assets focused in the major urban areas of Tokyo’s 23 wards, Kanagawa Prefecture, and Osaka Prefecture.
